Administration Coordinator – Customer Service, Marketing & Events

We are seeking a dedicated and organised Administration Coordinator to support our Communication, Events, and IT team within the Baptist Association of Churches in NSW & ACT. This 4 days per week role involves administrative tasks along with customer service, marketing and events functions within the Baptist Ministry Centre.

Key Responsibilities:

• Execute social media strategy and campaigns.
• Update and coordinate Canva structure and access.
• Assist in the execution of channel marketing activities.
• Support customer service functions across multiple channels including phones, email, websites, and social media.
• Report on customer service data and support the implementation of customer service strategy.
• Support the planning and organising of smaller Association events and training, including negotiations with contractors, risk assessments, registrations, catering, logistics, etc.
• Provide input into drafting budgets for some Association events and work within the agreed budget.
• Implement and oversee registration and customer service processes for events.
• Recruit, manage, and utilise volunteers during events.
• Coordinate live streaming and remote access to events where applicable.
• Assist in updating, reviewing, and maintaining the CRM system and data.
• Support in improving database engagement across the Baptist Ministry Centre team.
• Support the broader team in coordinating and executing projects as required.
• General administrative support to the Team Leader: Communications and Events.

Key Competencies:

• Proven skills in the use of technology, ideally WordPress and associated systems, and MS Office (Teams, Dynamics 365, Word, Excel, Outlook).
• Strong organisational and administrative skills.
• Exceptional phone manner.
• Experience in customer service and marketing campaign coordination.
• Understanding of church-based ministry.
• Strong teamwork skills, flexibility, and adaptability.
• Developed relational skills and ability to build rapport easily.

Qualifications and Experience:

Essential:

Supports the Association Statement of Beliefs, Position Statements, Values and Objectives. Is active within a church community and conversant in social media platforms.

Desirable:

Qualifications and experience in Marketing, Communications, Administration, Projects, or Events, experience with Canva, executing projects, multi-channel customer service, organising small events, developing and implementing marketing plans and social media campaigns, e-marketing campaigns, and updating and writing content for websites.

Child Safe Ministry Requirements: The successful applicant will need to comply with various child safe requirements including agreeing to abide by the Association’s Code of Conduct, completing a Screening Check Questionnaire The applicant may be required to hold a current clearance in accordance with WWCC Legislation, complete Creating Safe Spaces training, and undergo a National Police Criminal Record Check.

How to Apply: If you are passionate about supporting our mission and meet the above criteria, we would love to hear from you. Please submit your application including a cover letter and resume via the ‘Apply to this Job’ button below.